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Owner Frequently Asked Questions

  • Q: How do I receive the rent money each month?

    A: We pay our owners electronically by the 10th of each month (after rent funds have cleared the bank), but your banking institution may hold the funds for a day or two. Statements are emailed quarterly and are also viewable in your owner portal online at any time.
  • Q: How is the rent collected?

    A: Rent is due on the 1st of each month with a 4-day grace period. We prefer electronic payments through the resident’s online portal; however, checks by mail are welcome. We do NOT accept cash. All payments must be received by 5 pm on the 5th of each month.
  • Q: Where do you market vacant properties?

    A: We market all properties on our website which is our biggest source of Leads. All properties are listed on the Multiple Listing System (MLS) for other agents to schedule showings. Also, our software enables us to post to hundreds of listing sites with the click of a button including popular sites, Apartments.com, Rentals.com, Zillow and Trulia. This allows us to speed up the leasing process and fill your vacancies faster.
  • Q: How do you screen prospective tenants?

    A: Once a prospective tenant has decided they want a specific unit, they must formally submit an application. There is a non-refundable $45 application fee per adult. The resident screening process begins with pre-screening questions followed by a credit check, income verification, employment verification, criminal background check, eviction check, and a landlord reference check. Please see the "Application Guidelines" section of our website MacDoc PM Application Guidelines (http://www.mdpmrentals.com/application-guidelines) for a full description of our screening process.
  • Q: I currently have tenants in my property. Can I keep my current tenants?

    A: Absolutely. We can introduce ourselves to your resident and make arrangements to have all future dealings handled by MacDoc Property Management. We will just need to review your lease to ensure your legally binding contract is current. Once the current lease term ends, we will renew with our Lease and Lease terms.
  • Q: Who holds the security deposit?

    A: We do because of the legal requirements for the money to be in a “trust” account and other various legal requirements surrounding trust monies we have an account dedicated to that purpose. After the resident has surrendered the rental property to the landlord (that is, returned the keys and vacated the property), we will return the resident’s security deposit with an itemized statement of deductions, within 45 days.
  • Q: How often do you come and inspect my property?

    A: Included as part of our standard management, we provide a detailed move-in and a move-out inspection. We also provide one periodic inspection annually during the tenancy. These inspections allow us to take care of deferred maintenance and check for any possible lease violations.
  • Q: What kind of condition does my property have to be in to be considered rent ready?

    A: The first impression of a vacant property is the lasting impression of that property. That’s why our owner/clients agree to take care of the basics – fresh paint (neutral colors), new floor coverings (or those that look new), remove or replace broken window coverings (blinds), landscaping front and back (even if it’s simple), the home professionally cleaned (including carpets and windows), and everything in good working order – before we begin our task of marketing the rental home. We have a fully staffed maintenance department to assist with all of these items to ensure a smooth transition. The results are always much better when we approach the marketing process with a Rent Ready home!